MakeMyTrip Limited - Ordinary Shares (MMYT)

Frequently Asked Questions About MakeMyTrip Limited - Ordinary Shares (MMYT)

Does MakeMyTrip Limited provide mobile services?

Yes, MakeMyTrip Limited offers a mobile app that allows users to book flights, hotels, and travel packages seamlessly from their smartphones. The app provides a convenient platform for accessing services on-the-go, enabling features such as itinerary management, mobile check-in, and real-time notifications.

How can customers book travel through MakeMyTrip?

Customers can book travel through MakeMyTrip by visiting their website or using the mobile app. The process typically involves selecting desired travel dates and services, comparing options, and completing the booking through a straightforward checkout process which also offers various payment methods.

How did COVID-19 impact MakeMyTrip Limited?

The COVID-19 pandemic significantly affected the travel industry, including MakeMyTrip Limited, leading to decreased travel bookings and revenue during various lockdowns. However, the company adapted by shifting focus towards domestic travel, promoting safe travel protocols, and improving its cancellation policies, positioning itself for recovery as restrictions ease.

How does MakeMyTrip ensure customer satisfaction?

MakeMyTrip Limited prioritizes customer satisfaction through dedicated customer service, user-friendly interfaces, and a variety of payment options. They also encourage feedback, adapt to customer preferences, and offer competitive pricing, ensuring travelers receive value for money while feeling supported throughout their booking experience.

How does MakeMyTrip Limited handle customer complaints?

MakeMyTrip Limited has a structured process for handling customer complaints, which includes a dedicated customer support team accessible via multiple channels such as phone, email, and chat. The company aims to resolve issues swiftly and maintains an online help center, providing FAQs and resources for self-assistance.

How has MakeMyTrip evolved over the years?

Since its inception in 2000, MakeMyTrip has evolved significantly, transitioning from a simple flight booking website to a comprehensive travel platform. The company has expanded its services to include hotels, vacation packages, and other travel-related services. Strategic partnerships, acquisitions, and technological advancements have also played a vital role in its growth.

Is MakeMyTrip Limited a publicly traded company?

Yes, MakeMyTrip Limited is a publicly traded company listed on the Nasdaq stock exchange under the ticker symbol 'MMYT'. It became public in the United States through an initial public offering (IPO) in 2010, which has helped it raise capital for further expansion.

What are the expansion plans for MakeMyTrip Limited?

MakeMyTrip Limited is focused on expanding its presence in both domestic and international markets. This includes enhancing their technology platform, increasing marketing efforts, and possibly entering new geographical zones to tap into growing travel demographics. Their ongoing strategy also involves diversifying offerings to cater to changing consumer demands.

What are the recent financial highlights for MakeMyTrip Limited?

Recent financial highlights for MakeMyTrip Limited indicate a recovery in travel demand post-pandemic, with gradual increases in bookings and revenue. The company reported significant numbers in terms of gross merchandise value (GMV) and net revenues, reflecting the resilient consumer appetite for travel as restrictions ease.

What does MakeMyTrip Limited do?

MakeMyTrip Limited is a leading online travel agency based in India that provides air ticketing, hotel reservations, holiday packages, and travel-related services. Founded in 2000, the company has grown to become a major player in the Indian travel market and serves millions of customers, offering a user-friendly platform both on its website and mobile app.

What is the business model of MakeMyTrip Limited?

MakeMyTrip Limited operates a commission-based and service fee model, earning revenue through commissions on bookings made via its platform. The company also generates income from advertising partnerships and other ancillary services. This model enables MakeMyTrip to offer competitive pricing while maintaining profitability.

What is the target market for MakeMyTrip Limited?

MakeMyTrip Limited primarily targets Indian travelers, spanning a wide range of demographics from budget travelers to luxury seekers. The company also appeals to international travelers looking to explore India, offering tailored packages and services to meet diverse needs and preferences.

What partnerships does MakeMyTrip Limited have?

MakeMyTrip Limited has established partnerships with various airlines, hotels, and travel service providers, enabling it to offer a broad range of options to customers. Through these collaborations, the company is also able to negotiate better prices and exclusive deals, enhancing its competitiveness in the market.

What promotions does MakeMyTrip Limited offer?

MakeMyTrip Limited frequently runs promotions and discounts tailored to attract various segments of travelers. This includes seasonal promotions, festive offers, and loyalty programs that reward repeat customers with benefits like cashback, discounts on bookings, and special deals on travel packages.

What services does MakeMyTrip Limited offer?

MakeMyTrip Limited offers a wide range of services that include flight bookings, hotel reservations, bus and train tickets, holiday packages, and travel insurance. Additionally, it provides tools and resources for travel planning, helping customers to organize their trips seamlessly.

What sustainability initiatives does MakeMyTrip have?

MakeMyTrip Limited acknowledges its responsibility towards sustainability in travel. The company supports eco-friendly travel options, promotes green hotels, and collaborates with partners focused on sustainable practices. Additionally, it runs campaigns to sensitize travelers about responsible tourism, aiming to minimize the environmental impact of travel.

What technology does MakeMyTrip Limited use?

MakeMyTrip Limited utilizes advanced technology to enhance user experience, including a seamless booking platform that uses algorithms for personalized recommendations, mobile applications, and data analytics to understand customer behavior. The emphasis on tech helps streamline operations and provides real-time information to users.

When was MakeMyTrip Limited founded?

MakeMyTrip Limited was founded in 2000 by Deep Kalra, initially offering travel bookings via its website. Over the years, it expanded its services and footprint, becoming one of the most recognized brands in the Indian online travel space.

Where is MakeMyTrip Limited headquartered?

MakeMyTrip Limited is headquartered in Gurugram, Haryana, India. The location serves as the operational hub for its diverse offerings in travel and tourism, allowing the company to efficiently manage its extensive network of services.

Who are the competitors of MakeMyTrip Limited?

MakeMyTrip Limited faces competition from several other online travel agencies in India and globally, including companies like Yatra, Cleartrip, Goibibo, and international players like Expedia and Booking.com. The competition in the travel industry is intense, and MakeMyTrip strives to differentiate itself through its service offerings and customer experience.

What is the current price of MakeMyTrip Limited - Ordinary Shares?

The current price of MakeMyTrip Limited - Ordinary Shares is 98.01

When was MakeMyTrip Limited - Ordinary Shares last traded?

The last trade of MakeMyTrip Limited - Ordinary Shares was at 4:00 pm EDT on April 9th, 2025